Privacy & Policy

EASYCLOUD INFOTECH PRIVATE LIMITED ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use EasyCloudBooks, our practice management software, including our website, mobile applications, and related services ("Services"). By using the Services, you agree to this Privacy Policy; if you do not agree, please do not use the Services.

1. Scope

1.1 This Privacy Policy applies to all users of EasyCloudBooks, including trial users, registered customers, and their clients whose data is processed via the software. Users are responsible for obtaining consent from their clients for data processing if required under applicable laws.

1.2 It covers all platforms and interfaces through which EasyCloudBooks is provided, including website, web app, and mobile app.

2. Information We Collect

2.1 Personal Information – Name, contact number, email address, postal address, and professional details such as designation, firm name, and registration numbers.

2.2 Account & Authentication Data – Login credentials, security questions, and multi-factor authentication data.

2.3 Client Data (Uploaded by You) – Names, addresses, financial and tax-related records, KYC documents, agreements, registration certificates, and similar records; communication history with your clients.

2.4 Payment & Transaction Data – Billing address, payment method, transaction records. We do not store credit/debit card details; payment processing is handled by PCI-DSS-compliant third-party providers.

2.5 Usage Data – IP address, browser type, device identifiers, operating system, log files, pages viewed, and actions taken within the software.

2.6 Communications Data – Emails, WhatsApp messages, support chat transcripts, and call logs.

2.7 Third-Party Data Sources – Data imported from government portals such as GST, Income Tax, and other government APIs, or from third-party integrations.

3. How We Collect Information

3.1 Directly from you during registration, billing, customer support, or when uploading data.

3.2 Automatically through cookies, log files, analytics tools, and tracking technologies.

3.3 From third parties via integrations with external platforms, public databases, or government portals.

4. How We Use Your Information

4.1 Account Management – Creating and maintaining your account.

4.2 Service Delivery – Providing practice management tools, task tracking, billing, and communication.

4.3 Support – Handling inquiries, troubleshooting, and resolving technical issues.

4.4 Security – Fraud prevention, authentication, and access control.

4.5 Product Improvement – Analytics, feature development, and performance optimization.

4.6 Compliance – Meeting legal, tax, and regulatory requirements.

4.7 User Engagement & Communication – Sending service updates, offers, newsletters, and information about new services or features available exclusively to users (you may opt out anytime).

5. Sharing & Disclosure of Information

5.1 Service Providers – This includes trusted third-party vendors that enable us to deliver our Services via Google Cloud Platform (GCP) and Amazon Web Services (AWS), as well as providers for analytics, payment gateways, and communication tools. Users are also advised to review the privacy policies of these third-party service providers to understand how they collect, use, and protect data.

5.2 Third-Party Integrations – These may include, for example, the WhatsApp API, email services, and payment gateways. Users are advised to review the privacy policies of each third party to understand how such providers collect, use, and protect their data.

5.3 Legal Authorities – When required by law, court orders, or government directives.

5.4 Business Transfers – In the event of a merger, acquisition, or sale of assets.

5.5 With Your Consent – For optional features or integrations.

6. Cookies & Tracking Technologies

6.1 We use cookies and similar technologies to maintain session security and authentication, remember user preferences, and analyze site and app usage.

6.2 You can manage cookie preferences through your browser settings, but some features may not function without cookies.

7. Data Retention

7.1 We retain your personal and client data for as long as your account is active.

7.2 We may retain data for a reasonable period thereafter to comply with legal obligations or resolve disputes.

7.3 Upon request, we will delete or anonymize your data, subject to legal retention requirements.

8. Data Security

8.1 We host our Services on Google Cloud Platform (GCP) and Amazon Web Services (AWS), both of which maintain industry-leading physical, technical, and administrative safeguards.

8.2 Technical measures include SSL/TLS encryption for data in transit, encryption at rest, firewalls, intrusion detection systems, and regular security patching.

8.3 Infrastructure security includes data centers with advanced physical security, redundancy, and disaster recovery capabilities.

8.4 Organizational measures include access controls, staff training, security audits, and role-based permissions.

8.5 While absolute security cannot be guaranteed for any method of transmission or storage, we use advanced, industry-standard measures to protect your data and keep it safe at every stage.

9. Your Rights

9.1 You may have the right to access the data we hold about you, request correction or deletion, restrict or object to processing, request data portability, and opt out of marketing communications.

9.2 To exercise your rights, contact us at support@easycloudbooks.com. Additional costs may apply for processing such requests.

10. International Data Transfers

10.1 If you access the Services from outside India, your information may be transferred to and processed in India or other countries where our servers or service providers are located, subject to appropriate safeguards.

11. Children's Privacy

11.1 Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors.

12. Changes to this Privacy Policy

12.1 We may update this Privacy Policy from time to time. Changes will be effective upon posting on our website with a revised “Effective Date.”

13. Contact Us

EASYCLOUD INFOTECH PRIVATE LIMITED

601, Orbit 2 By Pramukh, Canal Road, Near Cellestial Dream, Vesu, Surat, Gujarat, India – 395007

Email: support@easycloudbooks.com

Website: www.easycloudbooks.com